Shipping policy

Welcome to pharmacy.selcare.com, your trusted online pharmacy. We're committed to delivering your healthcare needs quickly, safely, and affordably.

1. 📍 Shipping Coverage

We currently ship orders within Peninsular Malaysia, Sabah, and Sarawak.
Note: Certain restricted items (e.g., prescription medications) may have delivery limitations as per MOH or logistics compliance.

2. 🚚 Delivery Partners

We use trusted courier partners such as Ninja Van, J&T Express, GDex, Pos Laju, and others to ensure reliable service.

3. 📦 Shipping Rates & Time

• Delivery times are estimates and may vary based on courier capacity, public holidays, and location.

• Orders placed before 12 PM are processed the same day, while others are processed the next working day.

4. 📄 Order Processing

• All orders will be confirmed via email or SMS.

• Orders with prescription products require valid prescription uploads and may require verification before processing.

• If we face unexpected delays (e.g., stock issues, courier disruptions), we’ll notify you promptly.

5. 🚫 Non-Deliverable Areas

We currently do not ship to international addresses, P.O. boxes, or restricted zones unless stated otherwise.

6. 📦 Failed Deliveries

• If delivery attempts fail due to incomplete address, recipient unavailability, or refusal, re-delivery charges may apply.

• Please ensure your contact number and shipping details are accurate.

7. 📮 Tracking Your Order

Once your order ships, we’ll provide a tracking number via email or SMS. You can track the delivery status on the courier’s website.

8. 🔄 Returns & Issues

Refer to our Return Policy if you receive:

• Wrong items

• Damaged products

• Expired or defective items

We do not accept returns on opened medication or health supplements for hygiene and safety reasons.